Refund & Cancellation Policy

Thank you for choosing Trade Masters. We build premium charting utilities, custom scripts, indicators, and provide educational dashboard analytics to support trading research. Please read our policy regarding refunds and cancellations carefully.

1. 7-Day Complimentary Trial Policy

We provide an official 7-Day Complimentary Trial (₹0) for eligible traders to test and evaluate our proprietary TradingView indicator suite in live market conditions prior to paying any subscription fee:

• During your 7-day trial period, you receive full, unrestricted access to the complete TradingView indicator suite with no subscription charges billed.
• You have complete autonomy to cancel your trial at any time before Day 7 with a single click from Dashboard > Settings or via our automated Telegram bot, ensuring you are never billed.

2. Digital Product & Post-Trial Non-Refundable Policy

Because Trade Masters indicators are proprietary, invite-only digital software scripts directly whitelisted to your personal TradingView username:

• Once a paid billing cycle begins (either upon the successful conclusion of your 7-day trial or upon direct subscription pass purchase), all transactions are strictly final.
• Digital goods and software entitlements are considered fully provisioned and consumed upon script whitelisting.
• We do not offer partial refunds or prorated credits for unused time in an active paid billing period.

3. Transparent Cancellation Control

You have full control over your membership and can cancel your subscription at any time to prevent future automatic renewals:

• To cancel, navigate to your Dashboard > Settings and select Cancel Subscription, or contact our support team.
• If you cancel your subscription, your indicator access will remain active until the end of your current paid billing period.
• No further billing attempts will be made after cancellation.

4. No Profit Guarantees & Risk Disclosure

Trade Masters provides technical analysis software, algorithmic scripts, and educational market levels for informational and research purposes only. We strictly do not guarantee profits, trading returns, or capital preservation. Past performance and backtested historical accuracy do not guarantee future results. Financial trading in stocks, options, futures, crypto, and forex carries substantial capital risk.

5. Payment Gateway Security

All payments are securely processed through encrypted payment gateways using direct UPI and banking methods. Trade Masters does not collect or store any payment data, bank accounts, or UPI credentials on our servers.

6. Support Contact

If you experience technical issues accessing your indicators, setting up your alerts, or managing your dashboard profile, please reach out to us. We will assist you to resolve any configuration issues within 24 hours.

Email support: support@trademasters.co.in